5

Excellent service !!!!!!

Thank you Terry....we sure will miss you! Take care of that hot BMW and stop in to say Hi when you visit!

- InTown Auto Care
5

I have entrusted my car to these folks for several years now. Their service has consistently been reliable, efficient and friendly. I have found them to be very honest and I thank them for their quality service. I certainly will continue to use their services.

Thank you Mrs. Gordon for your trust and loyalty. We are always here to help you in any way needed. We appreciate you and your husband!

- InTown Auto Care
5

My family and I have been going to InTown Auto for decades when we've had car repair or tune up needs. You will not find better service. They will even answer the phone at 3 am should you need some help at that hour.

Thank you for sharing your experience with us. We are honored to have you as a customer for all these years! We always try to do whatever it takes to provide you with the best service....even if it means a late night or early morning call!

- InTown Auto Care
1

My son dropped off his car to have his driver side door lock repaired as the key would not unlock the door. After a couple of days he was informed that the locks on BOTH the passenger and driver doors would need to be changed and the cost would be $800. Intown was advised not to go forward with the repair as the cost was excessive. After paying $150 to troubleshoot this issue and waiting 2 days for the reassembly of the problem driver door lock area, we picked up the car and noticed that now the PASSENGER side power window and lock were inoperable. When asked why this happened, we were told that a part inside the passenger door broke from previous damage, and would cost $200+ to repair. This is grossly not right as there was absolutely nothing wrong with the passenger side of the car and shouldn't have been tampered with. Obviously we are extremely disappointed with this unprofessional service and now have to incur additional cost to repair.

Thank you Mr. Sadler for your review and the time you extended to us. We always do our best to fit the needs of our customers and find the best solution. Unfortunately, in this case, the repair exceeded its value and need due to the circumstances and prior damage caused by a past accident. Please know that we are always here to offer sound advice to fit your needs

- InTown Auto Care
1

Disappointed. Our son brought his car into have driver's side door lock repaired (key would no longer unlock door). After 2 days was informed that repair would be $800+ as both passenger and driver door locks would need to be replaced. Instructed owner not to make repair and we would pick car up. After paying $150 for time spent to troubleshoot this problem, we had to wait 2 additional days to recover car as we were informed that the repair area, understandably, had to be reassembled. Upon pickup this afternoon, discovered that passenger side power window and door lock were inoperable. These areas were working prior to the car being dropped off for service and weren't even part of the original scope of work. We now have additional repairs and costs to consider from this unsatisfactory experience.

Thank you Mr. Sadler for your review and the time you extended to us. We always do our best to fit the needs of our customers and find the best solution. Unfortunately, in this case, the repair exceeded its value and need due to the circumstances and prior damage caused by a past accident. Please know that we are always here to offer sound advice to fit your needs

- InTown Auto Care
4

My first experience with in Town Auto Care was good overall. In my case, our vehicle needed extensive and diverse work to be done. It covered repairs to the transmission, engine, suspension, and exhaust systems. Each area of repair needs were confidently evaluated and recommend repairs were documented in writing and in vidio correspondence. Due to extensive nature of necessary repairs, the work did take a long time to complete and to thoroughly road test. I felt confident the work was being completed with quality materials, workmanship and attention to our post-work road safety check coming up soon. Repair cost were high, though I believed it would be reasonably competitive - and the adage of 'you get what you pay for' is likely well in play here. Overall I am pleased + the post work follow up check is a very good & admirable auto repair practice. The shop is also NJ State Inspection Certified, which I also took advantage of on this visit. Not many, few in fact, auto repair shops could compete on auto repair competency, and general, high quality workmanship. I can recommend others to schedule their auto service with In Town Auto Care. When you get right down to It ; 'Care' in their shops name may well be the important, operative word to sum up my first auto repair experience with the Shop and their entire Customer Care staff - Care by Owner & All throughout the staff genuinely 'Care' to get it right in providing exceptional customer service -- start to finish. Thank You All !! Mike K., Satisfied Customer.

Thank you Mr. Kapica for allowing us to service your vehicle and sharing your experience with us. You hit the nail on the head....we do "Care" about you and your vehicles! Honored to have you as part of our InTown family!

- InTown Auto Care
5

From drop off to pick up I was treated courteously and professionally. Traits sadly missing from other dealerships.

Thank you David for sharing your experience. This is just what we work so hard to achieve....the best for you!

- InTown Auto Care
5

Great job as always!

Thank you Mrs. Heiser. It is always a pleasure to see you and your family. Isn't it great that we can service vehicles even when they spend most of their time in New York? Keep riding that bike!

- InTown Auto Care
5

InTown Auto Care is a top notch auto repair shop! The staff members were friendly and professional, and the technicians were skilled and knowledgeable in diagnosing my car’s unique electrical issue. I worked closely with Angela, customer service representative, who did a wonderful job keeping me regularly updated on the status of my car. Angela’s pleasant personality, attention to detail, along with her solid background in car repair, definitely contributed to my positive experience at InTown Auto Care. I would highly recommend InTown Auto Care-- this shop treats you like family. It is a terrific auto repair shop that provides high quality advanced technical work!

Thank you Melanie for your kind and honest words. We all work very hard to provide this experience for our customers. We are so glad you got to feel our culture.....Welcome to the InTown family!!!

- InTown Auto Care
5

Very convenient location in the center of town. The staff is pleasant and knowledgeable. The owner and his wife are incredibly welcoming and very nice people. This is a wonderful place to have your car serviced. I had a complicated and ongoing problem with my car and every attempt was made to address all of the issues in a fair and honest way including the use of loaner vehicles. Highly recommended!

Thank you Karen for your kind words. We are pleased to know your experience with us exceeded your expectations when having your vehicle serviced. We are always available to you 24/7...no matter what. You and your daughter can count on us!

- InTown Auto Care
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